THURSDAY, March 21st
17:00 – 21:00
DRINKS & DINNER HOSTED BY DDF
Andrassy Ut 86 Budapest, Hungary 1062
FRIDAY, March 22nd
9:30 to 10:30
WELCOME BREAKFAST AND KICK-OFF
BALCONY ROOM @ THE STUDIOS
Vörösmarty u. 38, 1064 Hungary
Opening remarks including structure, tools, and personal objectives for the day. Arrive promptly to respect the starting time.
10:30 – 11:30
JOINT SESSION - PAYMENTS UPDATE
co-host Thierry Arrondo, Vendo
How are you preparing for these changes?
VISA new threshold (Oct 2019)
VCR/VMPI Update (Prevention Alert Networks and VMPI Facilitators)
11:45 to 12:45
Here you will have the opportunity to attend one out of two exciting session. We are covering important and relevant topics affecting the paysite industry today. Each session will be lead by an experienced paysite’s pros who will be sharing their experience and facilitating the roundtable discussion.
CUSTOMER SERVICE -ARE YOU CUSTOMER CENTRIC ENOUGH?
co-host Paul DDF
How you use CS to build, reinforce and retain customers?
How do you measure customer satisfaction and integrate it into your service?
Damn! MY REBILLS ARE GOING DOWN- the count and the revenue. Why? What can I do about it? Why are my members leaving? co-host Ante, DDF
How do you feel when you see a drop in rebills?
What is your current process?
What would be the ideal process for you?
13:00 – 14:00
We are halfway there. Time to fuel up. Network and get ready for the second half of the day.
14:00 to 15:00
G*DAMMIT! WHAT IS HAPPENING TO MY LIFETIME VALUE (LTV)
How my LTV has changed over time?
Where am I winning, where am I losing?
GROWTH IN 2019, WHICH AREAS DO YOU EXPECT TO GROW?
co-host Mickey, Life Selector
What's your focus?
Where are you investing the most ?
15:15 to 16:15
JOINT SESSION: INDUSTRY EVENTS - WHERE IS THE VALUE? WHAT IS THE PURPOSE?
co-host Justin, Joybear
Why are you attending?
How do you make the most out of it?
How do you measure ROI?
16:30 to 17:30
17:30 to 19:00
NETWORKING HAPPY HOUR
Let’s relax and enjoy a drink while connecting
DINNER HOSTED BY LIFE SELECTOR
@ BOTTEGA DI BRONTOLO
SATURDAY, march 22nd
9:30 – 12:00
BRUNCH @ THE WORKSHOP